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Software Maintenance & Support

Software Maintenance & Support

Original price was: UZS6,097,600.Current price is: UZS4,268,320.

Key activities
  • Corrective maintenance: Fixing bugs and defects that are discovered after the software is deployed.
  • Adaptive maintenance: Updating the software to work with changes in its environment, such as new operating systems, browsers, or hardware.
  • Perfective maintenance: Improving the software’s performance, usability, or adding new features based on user feedback or new requirements.
  • Preventive maintenance: Making changes to the code and structure to anticipate and prevent future problems, which reduces the risk of future failures.
  • Technical support: Providing assistance to users, troubleshooting issues, and implementing solutions to keep the software running smoothly.
  • Updates and upgrades: Releasing new versions of the software with bug fixes, security patches, and new functionality. 
Importance
  • Ensures business continuity: Keeps software running without costly downtime.
  • Maintains competitiveness: Allows the software to adapt to new technology, security threats, and user expectations.
  • Extends software lifespan: Prevents the software from becoming obsolete and losing value.
  • Improves reliability: Enhances performance and reduces the likelihood of future errors.

Category:

What it includes:

  • Bug fixing

  • Small enhancements/updates

  • Server & hosting monitoring

  • Tech support (SLA)

Pricing estimate:

  • Monthly retainer or per hour; typical retainer might start from a few million UZS per month for small systems, scaling up for larger systems.

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